Ready payment issues on your account

If you try to purchase something on Google Play but your payment is declined or won't process, try the steps below.

If yous've bought something then have a trouble with or question most it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the summit, select Alerts Notification bell icon.
  3. If you have a ruby-red warning, enter your payment information and expect for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If there's a problem with one payment method you can effort paying with a different 1.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item you desire to purchase & tap the toll.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new 1.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit card errors

There may be a trouble with your credit or debit card if y'all see ane of the following fault messages:

  • "Unable to process payment: low carte du jour balance"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Right this bill of fare info or attempt another carte"

To ready these errors, try the post-obit steps:

Brand sure your bill of fare & address data is upwardly to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to utilize for the purchase.
  3. Cheque the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte du jour accost matches the address in Google Payments

If your credit menu is registered to a dissimilar accost that can cause the payment to be declined. Check the cypher lawmaking matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you lot are trying to employ for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase again.

Submit any extra data that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Check yous take sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to make sure you have enough to complete the purchase.

Contact your bank or card issuer

Your carte du jour may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to inquire about the transaction and see if they know the reason for the turn down.

Gear up errors with other payment methods (straight carrier billing, online cyberbanking, Google Play Residuum, Souvenir Cards, and more)

If you run into "Your payment was declined due to an event with your account"

If yous encounter this message, information technology might be considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We demand a little more than data to protect your business relationship confronting fraud.
  • Nosotros need a little more than data to comply with EU law (Customers from European Union member states only).

To help fix these bug:

  1. Go to the payments center.
  2. Have activeness on whatsoever errors or requests in the payments eye.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider nib)

If you're having trouble paying through direct carrier billing, try the post-obit:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure yous've added direct carrier billing as a payment method.
  • Make sure y'all're using the local currency.

If y'all still have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a different payment method

If you're having a problem with a unlike payment method, go to Google Payments to set up the outcome.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for any notifications or requests for information & provide anything that'due south asked for.
  3. Check that your address is upwards to engagement.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported equally stolen. You must verify the menu earlier you lot tin use it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Inside 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit lawmaking.

If y'all try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than than ii days: Check your carte statement. Yous should discover a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't apply this carte du jour for this purchase. Try to make the purchase over again with a unlike menu.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new menu.

If you employ dual SIM card devices

Cheque if the correct SIM card is in slot one and remove any SIM carte from slot 2.

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